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Subscribing to incident updates

Users can choose to be notified about any incident impacting your services by subscribing through your Status Page.
1

Subscribing to incident updates

To subscribe to notifications, users click the “Get updates” button at the top of the Status Page, and then fill out a form to enter their email address.
2

Verify email

A verification email is sent to the user’s email address to confirm the subscription.
3

Receive incident notifications

From that moment on, users with a confirmed subscription will receive emails for incident updates and resolutions. They can choose to unsubscribe from these emails at any time.

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Notifications content structure

Here is an example of a Status Page notifications email: 
Subject: [INCIDENT] Payment Processing - Service Disruption

Hello,

We are currently experiencing issues with our Payment Processing service.

Incident Details:
- Service: Payment Processing
- Status: Investigating
- Started: January 15, 2024 at 14:30 UTC
- Impact: Users may experience payment failures

We are actively working to resolve this issue and will provide updates
as more information becomes available.

View Status Page: https://status.yourcompany.com
Unsubscribe: [unsubscribe link]

Best regards,
Your Company Team

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How Checkly deals with subscribers limits based on your plan

To ensure your users can subscribe to your status page, extra subscribers will be automatically billed as overages once you’ve bought a Communicate Starter or Communicate Team add-on. You can monitor your subscribers and overages from your Checkly account billing page. If you have not purchased any Communicate add-on, we will continue accepting new subscribers to your page, yet will only send notifications to the first 250 subscribers. Once you upgrade to get more subscribers, those existing subscribers will start receiving notifications. View pricing for more details about limits.